Product Category

1.Standard products manufactured by EBN are covered by a 2 year global warranty from the shipment date. All of key parts assembled into EBN system products such as Touch Screen, Power Supply, and peripherals etc, will be also covered by the standard 2 years of warranty.

2. For LCD panel, battery pack, bezel, and mechanical parts will NOT be covered by standard 2 years of warranty. LCD panel is one year warranty and battery pack is 6 months warranty.

Repair Process

1. EBNs customer should return failure parts to EBN for repair or replacement.

2. It is possible to obtain a replacement (Cross-Shipment) during the first 45 days from the date of shipment, if the products were purchased directly from EBN and the product is DOA(Died-On-Arrival)

3. EBN provides service manual and spare parts price list.

Service Charges

1. IWC(In-Warranty-Case):EBNs customer takes inbound freight expenses , EBN takes outbound freight expense.

2. OOW(Out-Of-Warranty)/NTF/CID(Customer-Induce- Damage)cases: EBNs customer takes inbound and outbound freight.

3. OOW/CID cases, EBN will charge labor cost US$45 per hour and material cost.

4.NTF(No-Trouble-Found) case, EBN will charge labor cost US$ 100 for each product.

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